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Privacy Policy

Website Use Information and Privacy

We collect information from you when you register on our site, place an order, respond to a survey, join our mailing list or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or payment information. We have endeavored to make our site as safe and secure as possibly to protect your personal information. We also make use of Paygate/PayPal who are a reliable and trusted financial service provider for safe and secure transfer/credit card payments, hence your card details are encrypted and not stored.

If you place an order on our site, you will automatically be added to our mailing list, unless you untick the automatically selected tickbox.  You can unsubscribe or change your preference settings at any time via your personal details or clicking unsubscribe on the mail.

The information collected is used to improve our website and better personalize your experience. Your information helps us to better respond to your individual needs. We will continue to strive to improve our online offers based on the feedback we receive from you and to effectively respond to your customer service requests and needs.

Any transaction process information, whether public or private, will not be sold, exchanged, transferred, or given to any other company/third party for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, competitions, related product or service information, etc. Any future brands owned by Origin Skincare (Pty) Ltd may also make use of your details to contact you regarding their respective offers, surveys, information, etc. and add you to their mailing lists.

Origin Skincare reserves the right to change or discontinue product or price offerings at any time without prior notice. Temporary offerings are limited to the available quantities and may only become available again when the offer is repeated at the company’s discretion. We reserve the right to limit the quantities of any products or services that we offer to any person at our sole discretion.

User comments

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

We may from time to time enter active members into competitions automatically.  Should you win any of our competitions, you may choose to accept or reject your prize as per the communication sent to you.

Cookie Use Policy

Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Information disclosure to other parties

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or other’s rights, property, or safety. However, non- personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

We may share your email address within the Origin Skincare company umbrella. As more brands or companies are added to this group, we will share your details with our new brands.

Your Consent

By using our site, placing an order or signing up to a mailing list, you provide consent to our terms and conditions, cookie use policy and privacy policy.

Privacy Policy Changes

If there are any changes to our privacy policy, we will post those changes on this information page.

If you have any questions regarding this privacy policy, you may contact us at info@originskincare.co.za

This policy was last modified on 05 February 2020

Disclaimers

Medical Disclaimer

Origin Skincare has endeavored to bring you the best possible products to meet your skin needs and we are continuously researching ingredients that are suitable for our range in a safe and responsible manner. We believe that we provide safe and effective products, however it is important to note the below:

Some of our products contain tree nut oils and is made in a facility using nut oils – please exercise caution if you are allergic to nuts, always carefully read the label.

Our products should not be used as a substitute for medical care, nor to treat any form of serious health condition. Always consult with a medical provider before changing any health or beauty practices if you suffer from any pre-existing health conditions.

Any information shared on this website is for informational purposes only and does not constitute as medical advice. Individual results may vary depending on skin type, sensitivity, age, and skincare history, as well as how the product is applied. Should irritation occur, adjust usage accordingly. If irritation persists, discontinue use, and in the unlikely case of severe irritation seek professional medical advice.

Contact your doctor immediately if you suspect that you have a medical problem or emergency.

Origin Skincare is not responsible or liable for any individual adverse reaction/consequence resulting directly or indirectly due to the use of its products. The use of our products is solely at the end user's risk. Users are advised to use the products as per the recommended guidelines to ensure safe and responsible use.

Those with the following health conditions are recommended to be advised by a physician: skin disorders and allergies to NUTS, Chrysanthemums, Daisies, Marigolds, Ragweed, and Sunflowers.

For individuals with sensitive skin, a patch test is recommended before full use of the products. This can be done by applying a coin-size amount of the oil or cream to a small area of skin that is not sensitive. The products should never be used near the inner eyelids, inner nose, and ears, or on any other particularly sensitive areas of skin and should at all times be used as directed. Origin Skincare cannot be held liable for any incorrect usage of the products. All products are for external use only and must not be ingested.