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Customer Care

We would love to hear from you!

Please share your comments, feedback, photos or queries with us:

Email: info@originskincare.co.za 

Instagram: OriginSkincareZA 

Facebook:  @OriginSkincareSA 

For support on your orders please contact info@originskincare.co.za

If you want to share your joy or need assistance with a problem, please contact  michelle@originskincare.co.za


Returns and Exchanges Policy

If for any reason you are unhappy with your product, please let us know! We are obsessed with giving you excellent products and the best possible customer service - we will strive to fix your problem with a quick turn-around time. You can contact us at info@originskincare.co.za 

In your email, kindly include the following information so that we can help you as efficiently as possible:

1. Order number or email address used to make the purchase

2. What is wrong with the product or if it is the incorrect product – which product it should be,

3. Approximate purchase date

4. Your contact details

Each case will be dealt with uniquely according to the situation, but we will happily replace or refund your faulty product or if we made a mistake on return of the original purchased item. If we are at fault, we will arrange a courier to collect the item/s from the same address it was delivered to.

If you are unhappy with your product for any reason, you are able to exchange it for another product of similar value (±R10). Please note that return shipping will be for your account if you are simply changing your mind, these products will also need to be returned in an unopened and unused state in the original packaging. Please note, if you want to use your own courier the fee will be for your own account – please contact us and let us arrange our courier for you.

For any queries please contact  info@originskincare.co.za


Our Banking Details

Our banking details are:
Origin Skincare
First National Bank (FNB)
Business Account
Account No.: 62840226949
Branch No.: 25065500

Please note that with EFT payments a proof of payment must be sent to info@originskincare.co.za before your order can be processed. 
Please remember to use the correct reference code provided to you or your name when the order is placed.